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Feedback

Design scoped feedback collection with curated question lists. Manage scopes and lifecycle, route answers, and score responses for analysis and export.

8 articles
Feedback - Lists, Scopes & QuestionsAn overview of the Feedback module: how to set up Feedback Scopes and their questions in the backoffice, how to review and export answers, and what users see on the…
How to Create and Manage Feedback ScopesCreate Feedback Scopes to define what feedback is about and who can take part, then edit, duplicate, enable, disable, set to read-only or delete them from the Feedback Scopes page.
How to Create and Manage Scope QuestionsCreate the questions of a feedback scope, then edit, reorder, duplicate, disable or delete them. You can also group questions in categories and manage the choices of choice questions.
Feedback Scope Export and ImportExport your Feedback Scopes to a JSON file and import that file into another environment.
How to Review the Feedback List and AnswersUse the Feedback List to review submitted feedback, filter and export it, and open the answers of a specific feedback with its score breakdown.
Feedback Scope Settings ReferenceWhat each field of the Feedback Scope form does: title, description, context, privacy, read-only mode, groups, permissions and status.
Feedback Scope Question Types ReferenceLearn how to configure a scope question in the Feedback module: each field, the available answer types, and the rules that apply when saving a question.
Feedback Answers Scoring and CalculationSee where scores appear in the Feedback Answers window and how its Average Score is calculated.