Feedback - Lists, Scopes & Questions
An overview of the Feedback module: how to set up Feedback Scopes and their questions in the backoffice, how to review and export answers, and what users see on the platform.
What is the Feedback module?
The Feedback module lets people give and ask for feedback at any time, from peers and managers, building a continuous feedback culture.
Each feedback belongs to a Feedback Scope, which defines what the feedback is about and which questions are answered. A scope can be general or, when feedback on OKRs is active on your platform, linked to an objective, key result or initiative.
What can I do in this help section?
Create Feedback Scopes: define the topics you want feedback on and who can take part.
Design questions: choose the answer types that give you useful answers.
Review and analyse answers: see the feedback given, its scores, and export reports.
How do I create a new Feedback Scope?
Go to Modules > Feedback > Feedback Scopes, select New Scope, fill in the title, context, settings and groups, and select Create. For the steps, see How to Create and Manage Feedback Scopes. For every field, see Feedback Scope Settings Reference.
The Feedback Scopes page lists all scopes with their groups, number of questions and status. From the actions menu of each row you can use Quick Edit, Duplicate, Enable or Disable, and Delete. See How to Create and Manage Feedback Scopes.
How do I add questions to a scope?
Open the scope to reach Feedback Scope Details and select New Question in the Scope Questions List panel. You can drag questions to reorder them. For the steps, see How to Create and Manage Scope Questions. For each Answer Type, see Feedback Scope Question Types Reference.
Where do I review the answers?
Go to Modules > Feedback > Dashboard. The page shows statistics cards and the Feedback List, with the evaluator, the evaluated person, the type, the scope, the status, the score and the date of each feedback.
Use the filters to narrow the list, and the Export menu to download Export Feedbacks (xls) or the reports of the statistics cards.
Select Answers in the row actions to open Feedback Answers, with the answer to each question and, when answers have scores, the Average Score:. See How to Review the Feedback List and Answers and Feedback Answers Scoring and Calculation.
Filtering and exporting the answers helps you spot trends and make decisions based on what people are saying.
Can I have some examples of Feedback Scopes?
Sure!
Performance Feedback: job performance, such as productivity, quality of work and meeting targets.
Behavioral Feedback: behaviour at work, such as teamwork, communication, conflict resolution or adherence to company policies.
Skills Development: skills and competencies, and areas to improve or develop.
Leadership Feedback: for managers, such as motivating the team, decision-making and strategic thinking.
Project-based Feedback: a specific project, such as project management, task completion and collaboration.
Customer Service Feedback: for customer-facing roles, such as customer satisfaction, issue resolution and communication.
Cultural Fit: alignment with the company's values, mission and culture.
Innovation and Creativity: contribution to innovation within the organisation.
Training and Development: the usefulness of training programs, seminars or workshops attended.
Remote Work Feedback: working from home, such as time management, communication and self-motivation.
To reuse a scope that is close to what you need, use Duplicate in its actions menu and adapt the copy, instead of creating a new scope from scratch.
What will my users see?
On the platform, the Feedback page has these tabs:
My feedback: the feedback associated with the user and its current status.
Ask feedback: the requests the user made, and the option to ask for new feedback.
Give feedback: the feedback the user gave, and the option to give new feedback.
My Team (or My Teams): only for team managers, an overview of the feedback of the teams they manage.
Related content
Article: Feedback at Work: Complete Guide