Marketplace Module Overview
The Marketplace is a virtual store where users exchange the virtual coins they earn on the platform for rewards. Admins set up categories and items, follow the exchanges and request reports.
What is the Marketplace module?
The Marketplace lets users redeem their virtual coins for rewards that your company offers, such as vouchers, extra days off, experiences or contributions to social causes.
With the module you can:
Organise rewards into categories and items.
Control the stock and the price in coins of each item.
Follow every exchange and update its status as you process it.
Request reports of items and transactions.
Which areas should I know first?
In the backoffice, the module is under Modules > Marketplace and has three pages:
Dashboard: summary cards and the Marketplace Transactions List, with every exchange made by users and its status.
Marketplace Categories: the catalogue structure used to organise items.
Marketplace Items: the individual rewards users can redeem.
What can I do with transactions?
Go to Modules > Marketplace > Dashboard to see all transactions and their current status (Pending, In Progress or Completed). You can filter the list, click a transaction to change its status or description, and select several transactions to change their status at once.
To export, click Export and choose Export Transactions Report or Export Items Report. The report is prepared in the background and you receive a link to download it by email.
What are virtual coins?
Virtual coins are the virtual currency each user has on the platform. Users spend them in the Marketplace, and also in the Learn module on paid quizzes and on quiz power-ups (in-game helps that cost coins).
How can users earn virtual coins?
Coins are mainly awarded through badges, which are the core of the gamification engine: each badge can give points and coins when a user completes the action that triggers it. Your company decides which actions award badges, for example completing content, reaching goals or receiving recognition from colleagues. Admins can also add or remove coins for a user directly with a coins transaction.
Can users earn virtual coins using Digital Vouchers?
Yes. With Digital Vouchers, your company can generate codes worth a number of coins and distribute them, including in physical spaces. Users redeem the codes on the platform to receive the coins.
What are items?
Items are anything you want to offer users as a reward: physical items, virtual items, experiences or benefits of any kind.
Go to Modules > Marketplace > Marketplace Items to see all items with their category, groups, price, stock and whether they are shippable. You can filter the list, for example to show only items with stock.
What kinds of items can I have in my marketplace?
1) Benefits and Perks
Vouchers for external services or products, additional days off, or other benefits that reflect your company's culture and your employees' preferences.
2) Contributions to Social Causes
Items that let users turn their coins into contributions to charitable causes, which can foster a sense of social responsibility and community within the company.
How do I create a new item on the Marketplace Module?
In Marketplace Items, click New Item. Add the Image, Item name and, optionally, a Description and User Instructions on Exchange. Then fill in the SKU, the Stock (or tick Is stock unlimited?) and the Price, choose whether the item is shippable to the user's address, and add it to one or more categories under Marketplace Categories. Click Create.
An item that is not assigned to any category is not visible to users.
How to create a new item on the Marketplace Module?
How do I export the list of items?
In Marketplace Items, click Export Report at the top of the page. You receive a link to download the report by email.
What can I manage in Marketplace Categories?
Go to Modules > Marketplace > Marketplace Categories to see all categories and how many items each has. You can create, edit and delete categories.
How do I create a new Category on the Marketplace Module?
Click New Category, enter the Category name and, optionally, a Description, then click Create.
How to create a new Category on the Marketplace Module?
What actions can I perform on a category?
From the actions menu of each row you can use Quick Edit, Export Report and Delete. Click a category to open it and see all the items in that category, edit its details, or create a new item already assigned to it.
Can I change the current status of a transaction?
Yes. On the Dashboard, click a transaction to change its status, or tick several transactions and click Edit to change the status of all of them at once.
Can I change the current status of a transaction?
What will my users see in the frontend?
When users open the Marketplace, they see the available categories and the amount of coins they have:
After selecting a category, users choose an item and complete the exchange.
Users can review their own exchanges and their status in the Transactions tab.
What will my users see in the frontend?
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