How to change or recover your password
Change your password in the user menu, under Settings. If you forgot it, use Recover password on the sign-in page. With single sign-on, your password is managed by your company.
Before you start
You sign in to GFoundry with an email and a password.
If your company signs you in with your company account (single sign-on), there is no Change password option. Change your password in your company account or ask your IT team.
Steps: change your password
At the top right of the page, click your photo or name to open the user menu.
Point to Settings and click Change password.
Type your new password in New Password and again in Repeat New Password. You are not asked for your current password.
Click Update. The message Your password has been changed. confirms the change.
Password rules
At least 6 characters.
At least one uppercase letter, one lowercase letter, one number and one special character from this list: ! @ # $ % ^ & *. Other symbols, such as ? or _ or a full stop, do not count as special characters.
Different from your current password.
The same in both fields.
Steps: recover a forgotten password
On the sign-in page, click Recover password.
Type the email of your account and click Recover.
Open the email you receive and click the link. The link works once and for one hour. If you ask for a new link, only the newest one works.
On the page that opens, click the button to continue. You are signed in and taken to the change password page.
Type your new password twice and click Update.
In the mobile app
You cannot change your password in the app. Change it on the web, as above.
If you forgot your password, the app's email sign-in screen has a link to recover it. You receive the same email with a link.
If you do not see this
No Change password under Settings: your company uses single sign-on. Your password is the one of your company account.
No Recover password on the sign-in page: your company has hidden it. Ask your administrator.
Account not found, please check if the email address is correct.: use the email your company registered for you, or ask your administrator.
Could not recover password, inactive account.: your account is inactive. Ask your administrator.
Token not found or expired.: the link was already used, is more than one hour old, or a newer link was sent. Ask for a new one.
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