How to exchange coins for a product in the Market
Open Market > Products, choose a category and an item, and press Exchange. The coins leave your balance at once, and you follow the order in Transactions.
Before you start
Your company uses the Market.
You have enough coins for the item. Your company may give coins a different name.
The products you see depend on your groups and on stock. A colleague may see products you do not.
Steps
In the side menu, open Recognition & Rewards > Market > Products. The top of the page shows your Coins and your Exchanges.
Under Choose category, choose a category. Each one shows how many items are available.
Under Choose your items, choose an item.
Check the price, the stock (In stock, Only N in stock or Out of stock) and your balance, N Coins available.
If the item is shipped to you, under Enter your shipping address, click Click to insert your address, type your address and press Ok.
Press Exchange. To the question Redeem this item for N Coins?, press Yes. The coins leave your balance at once. Press Cancel if you change your mind.
If the item has instructions, they open now. Otherwise you see Item successfully exchanged!.
How to follow your exchange
Open Market > Transactions. My transactions has two lists: Pending transactions and Completed transactions. Press See more for the full list.
Each exchange shows its status: Transaction pending, then Transaction in progress, then Transaction completed, as your company handles it.
You may also receive an email when your exchange is completed.
Common questions
My exchange disappeared from the list. Your company rejected it. The coins go back to your balance and you receive an email.
Can I cancel an exchange? There is no option for that on the screen. Contact the people who manage the Market in your company.
Does spending coins lower my points? No. Points and coins are separate.
In the mobile app
Tap Menu at the bottom of the screen and then Market (swipe left if you do not see it). Inside it, the sections of the module are in the bar at the bottom. The pages and the steps are the same as on the web.
If you do not see this
You do not see Market in the menu: your company may not use it. Your company may use a different name for this area or place it elsewhere in the menu.
You see You do not have enough Coins to redeem this item!: your balance is lower than the price.
The item shows Out of stock: the Exchange button stays off until there is stock again.
A product a colleague mentioned is not there: it is not available to your groups, or it is out of stock.
If your menu shows a list of modules instead of groups, open Market from that list. The same tabs appear at the top of the page.
Related articles
Points and coins: what is the difference? to understand your balance.
How to redeem a voucher to add coins with a code.
Badges, achievements and rankings for the badges that give coins.