Gamification Engine - Virtual Coins & Vouchers
Use this article when you need the operational flow for virtual coins and digital vouchers, including coin transactions, manual balance adjustments, voucher creation, and code-level follow-up.
What are virtual coins used for?
Virtual coins within the platform serve multiple purposes and offer various benefits to users.
Users can exchange their virtual coins for the items your organisation makes available in the Marketplace module.
If your organisation adds Marketplace items for social causes or charitable initiatives, users can also use their coins to support them.
Learn content can have a price in coins. Users then buy it with their coin balance before they can play it.
Virtual coins can also buy quiz helps, such as extra time or revealing the correct answer.
Users accumulate coins by earning badges or redeeming digital voucher codes.
How do I manage coins?
Where is Coins Management?
Go to Gamification Engine > Coins Management. Coins Management and Digital Vouchers appear under Gamification Engine only when virtual coins and vouchers are enabled for your company.
At the top of the page, summary cards show information about coin transactions.
Below the cards, the Coins Transactions List shows each transaction with its User, Description, Amount (positive in green, negative in red), Date and Source, so you can see how users earn and spend their coins. Click a user's name to open their profile. Use this history to understand earning and spending patterns and how effective your rewards are.
How do I add a coins transaction?
Click Add Transaction at the top of the page.
In Add a new Transaction, choose the User.
Enter the Transaction Amount. To give coins, enter a positive number (for example 150). To remove coins, enter a negative number (for example -50).
Optionally, fill in Transaction Description so the transaction is easy to identify later.
Click the save button. It shows Deposit for a positive amount and Withdraw for a negative amount.
When you add or remove coins manually, the transaction becomes part of that user's history, so it should be used for deliberate administrative corrections rather than as a replacement for reward rules. To reward behaviour on a regular basis, use badges with coins instead.
Can I edit or delete a transaction?
No. Transactions cannot be edited from this page. To correct a wrong transaction, add a new one with the opposite amount.
How do I filter coins transactions?
Use the search box to search the list.
Open the filters to filter by Transaction Type (Credit or Debit) or by User.
To see only one user's transactions, open the actions of any of their rows and choose Filter by user.
How do I export coins transactions?
Apply the filters you need.
Click Export Coins Transactions (xls) at the top of the page.
You will receive an email with a link to download the export.
The export follows the filters applied on the page.
What are digital vouchers used for?
Vouchers offer an exciting way to create rewarding dynamics that connect the virtual world of the platform with real-world experiences.
These vouchers allow you to provide unique codes that can be used in various scenarios, such as events, meetings, paper chase games, and more.
You can create rewarding dynamics that bridge the virtual and real worlds, adding an element of surprise, motivation, and engagement for your users.
How do I manage digital vouchers?
Where are Digital Vouchers?
Go to Gamification Engine > Digital Vouchers. If you don't see this option, digital vouchers are not enabled for your company. The list shows each voucher with its Codes (redeemed out of total), Groups and Status. Use Search vouchers... to find one.
How do I create a digital voucher?
Click New Voucher.
Enter the Voucher title and, optionally, a Description.
In Voucher Settings, set the Coins each code is worth and the Number of codes to generate. The number of codes can only be set when you create the voucher.
In Content Segmentation, define which groups (and, if teams are enabled for your company, which teams) can access the voucher.
Turn on Unique user (one code per user) if each user may redeem only one code of this voucher.
Leave Enabled on if the voucher should be available right away.
Click Create.
How do I open a voucher and review its codes?
In the Digital Vouchers list, click the arrow at the end of the voucher's row (or Open in the confirmation shown right after creating it).
Voucher Details shows the title, description, Coins, Codes, Unique User, status and segmentation.
Voucher Codes lists each Code, its status (Redeemed or Available) and, when redeemed, the User. Click a code to copy it.
If you do not see redeemed codes, use the Include Redeemed filter.
How do I export voucher codes?
Choose Export Codes in the actions of the voucher's row in the list, or on the voucher page. The file opens in a new browser tab for download.
How do I update or delete a voucher?
Open the voucher.
Click Edit to change its title, description, coins, segmentation, Unique user option or status, then click Update.
To remove it, click Delete (on the voucher page or in the list row actions) and confirm Delete Voucher?. This cannot be undone, and all codes of the voucher are deleted too.
Which article should I open next?
If you need to configure rewards rather than coin operations, see Gamification Engine - Managing Badges and Setting Triggers.