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User profile: overview, recognition, evaluation and careers

Review one person in the backoffice: the Overview, Recognition and Evaluation & Careers tabs, the header actions, the activity tiles and every card on the profile.

User profile: overview, recognition, evaluation and careers

Open a person's profile from the Users list to review their account, activity, recognition and career data in one place. The profile is organised in three tabs.

Where do I find a user profile?

Go to Community Management > Users, find the person, open the row actions and select View Profile. The breadcrumb then shows Community Management > Users > User Profile.

You can also reach a profile from other areas of the backoffice, for example with Show Profile on a coins transaction or on the users of a badge.

What can I do from the profile header?

  • Edit User: Opens the Edit User panel, where you change the person's details, backoffice roles, segmentation, career and permissions.

  • Change Password: Sets a new password for this account. This is a separate action, not part of Edit User.

  • Impersonate user: Generates an impersonation URL so you can use the platform as this person. You need to provide a reason first, and the action is recorded in the Impersonation Log.

  • Disable user: Blocks the person's access while keeping their data and history. You are asked to choose a reason.

  • Delete: Removes the account. Prefer Disable user when you want to keep the usage history.

Which tabs does the profile have?

  • Overview: Account details, activity totals, skills mapping, groups, communities and the impersonation log.

  • Recognition: Star badge endorsements and endorsed soft and hard skills.

  • Evaluation & Careers: Career progression and a read-only summary of the person's data-access permissions.

What does the Overview tab show about the account?

The card on the left describes the account itself:

  • Name and email: The person's identity on the platform, with their profile image.

  • Status: Shows Active for an account that can log in. A disabled account is flagged here.

  • Backoffice Roles: The backoffice roles assigned to the person, for example Admin or Revisor. When this is empty, the person has no backoffice access and only uses the app.

  • Team: The team the person belongs to.

  • Last login: Date and time of the most recent login. Use it to check whether an account is really in use before you disable it.

  • Features: The platform features available to this person, for example Learn, Recognition, Evaluation, My Career, OKRs, Teams, Communities, Articles, Innovation, Feedback and Competitions. This list comes from the features active for the groups the person belongs to, so it differs from one person to another.

What do the Coins, Badges and Visits tiles mean?

  • Coins: The virtual coins the person currently holds.

  • Badges: How many badges the person has earned.

  • Visits: How many times the person has visited the platform.

Use these three numbers as a quick engagement read before you open the detailed dashboards in the Gamification Engine.

What are the Overview cards below the tiles?

  • Skills Mapping: The person's skills data. It shows No skills data available for this user. while nothing has been recorded for them yet.

  • Groups: The groups assigned to the person. Groups drive content, feature and module segmentation, so this card explains why the person sees what they see.

  • Communities: The communities, also called tribes, the person joined. It shows No communities assigned. when there are none.

  • Impersonation Log: The record of every impersonation of this account, kept for security and auditing. It shows No impersonations recorded. for an account that has never been impersonated. Check this card first when someone questions an action taken on their account.

What does the Recognition tab show?

  • Star Badge Endorsements: The star badges colleagues gave this person. It shows No endorsements yet. when there are none.

  • Endorsed Soft Skills: The soft skills colleagues endorsed for this person, listed as tags.

  • Endorsed Hard Skills: The hard skills colleagues endorsed, listed as tags. It shows No hard skill endorsements yet. when there are none.

This tab is read-only. To change the available skills, merge duplicates or export the full endorsement lists, go to Modules > Recognition.

What does the Evaluation & Careers tab show?

  • Career Progression: The career assigned to the person and their progression along it. It shows No career assigned. when no career has been set.

  • Permissions: A read-only summary of the person's data access, in four blocks. Team Codes lists the codes of the teams the person can reach. Special Permissions lists extra teams granted to them. Exclusion Permissions lists teams explicitly blocked for them. Excluded Users lists people hidden from them across the platform.

Everything in this tab is set from the Edit User panel, in its Evaluation & Careers step. See the Edit User article listed at the end of this page.

Which article should I open next?

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