Users list reference: filters, columns, badges, and actions
Learn how to use the Users list to filter people, read the main columns and labels, and manage each user with the available actions.
Where do I find the Users list?
Go to Community Management > Users. The entry is shown to administrators and community managers. The header shows the total number of users, the search bar and the filters button.
What filters can I use on the Users list?
Open the filters with the sliders button next to the search bar. The filters you see depend on your role and on the modules active for your organisation:
User Role: Filters the list by backoffice role. Any user role clears this filter. Only administrators see it.
Team: Shows only users assigned to the selected teams (Select team). Shown when teams are active.
Include disabled users: Adds disabled accounts to the list. By default they are hidden.
Only users with churn prediction: Shows only users with churn prediction data. Shown when churn prediction is active for your organisation.
You can also search users from the search bar. If no user matches your search, the list shows No users match your search. Search, page and filters are kept in the page address, so you can share a filtered list with a colleague.
Which columns are shown in the user table?
Name: The user's name, email and profile image, with the User Disabled or Not Validated label when it applies.
Backoffice Roles: The user's backoffice roles as labels, with Admin first. Up to three are shown, and a +N label lists the rest when you hover it. A dash means the user has no backoffice roles.
Team: The user's team. For someone who manages a team but does not belong to one, the managed team is shown followed by (manager). Shown when teams are active.
Groups: The groups assigned to the user.
Churn indicator: A column without a title, after Groups, with a coloured dot for users who have a churn prediction. Shown when churn prediction is active.
On self-service accounts the header also shows a badge with the number of pending invites, which helps you spot how many invites are still waiting for acceptance.
What do the labels on each user mean?
Admin and other role labels: The backoffice roles the user holds. Hover a label to read the role description.
User Disabled: The account is disabled. The row is also shown faded.
Not Validated: The account has not been validated yet.
What actions can I take from the Users list?
Select the user's name, or the arrow button View Profile at the end of the row, to open the profile. The other actions are in the row menu, and each one only appears when it applies:
Validate user: Marks the user as validated. Shown only on enabled accounts that are not validated.
Disable user: Disables the account and asks you to choose a reason. Not shown for your own account or for accounts that are not validated.
Enable user: Reactivates a disabled account.
Impersonate user: Generates an impersonation URL for the selected user. You need to provide a reason first. Only administrators see it, and not for their own account, disabled accounts, accounts that are not validated, or accounts with the Admin role.
Delete: Removes the account after a confirmation. The action cannot be undone. Not shown for your own account, and not shown to users with the Community Manager role.
When a user has a churn prediction, select the coloured dot to open the level details and the suggested retention actions. If you see Community Management > Churn Prediction in the menu, it lists everyone with a churn prediction in one place.
For step-by-step instructions, see Users: invite, validate, disable, impersonate, and churn prediction.