How to Create and Manage Scope Questions
Create the questions of a feedback scope, then edit, reorder, duplicate, disable or delete them. You can also group questions in categories and manage the choices of choice questions.
Where are the questions of a scope?
Go to Modules > Feedback > Feedback Scopes and select the scope name, or the arrow at the end of its row. On the Feedback Scope Details page, the questions are in the Scope Questions List panel.
How do I add a new question?
In Scope Questions List, select New Question.
Enter the Question Title (required) and, if needed, the Question Description.
Choose the Answer Type: Free-text, Rate 1-4, Rate / Text, Choice or Date. If Likert is in the list, it is also available on your platform.
Fill in the extra fields of that type, such as Choices for Choice, Min Rate and Max Rate for Rate / Text, or the choices and questions of a Likert. See Feedback Scope Question Types Reference.
Optionally, choose a Question Category to group the question.
Optionally, set the Question position.
Keep This question is required. checked if users must answer it, or uncheck it to make it optional.
Keep Enabled on if the question should appear in the feedback form.
Select Create.
Optional questions show Optional - before their title in the list.
How do I edit, duplicate or disable a question?
In Scope Questions List, select the question title, or Edit in the row actions.
Update the question, then select Save.
In the row actions you can also:
Select Duplicate to create a copy of the question.
Select Disable to hide the question from the feedback form. Select Enable to show it again.
How do I change the order of the questions?
Drag a question by the handle at the start of its row and drop it in the new position. The new order is saved when you drop the question. You can also set the Question position in the question form.
How do I manage choices?
In a question with the Choice answer type, select Add Choice.
Enter the Display Text, shown to users, and the Internal Value, used only for analysis and reporting and never shown to users.
If you see Allow user text input, turn it on to let users type their own text when they pick this choice, for example for an "Other" option.
Select Create. Select a choice to edit it, and drag the handle to reorder the choices.
Select Save (or Create) in the question window to keep the changes to the choices.
A Choice question needs at least one choice before it can be saved.
How do I create a question category?
In the question form, type the category name in Question Category.
If the category does not exist, the message Category does not exist. appears. Select Create a new Category.
In Create a new Question Category, fill in the name field (labelled Question Name) and, optionally, a description.
To place it inside another category, choose it in Nest Category under.
Select Create.
How do I delete a question?
In Scope Questions List, open the row actions menu of the question.
Select Delete.
Confirm Delete this Scope Question?.