Why is a feedback questionnaire or form not available to a user?
Check the module, questionnaire or template, scope, audience, dates, publication state, access method, and user permissions before treating the missing form as an error.
Follow this troubleshooting flow
Identify whether the user is looking for Feedback, a form or survey, or a questionnaire inside another process.
Confirm that the relevant module or feature is enabled for the organisation.
Check that the intended questionnaire, template, feedback scope, or form exists and is enabled or published.
Review its opening and closing dates and confirm that the user is checking it during the available period.
Confirm the audience, groups, organisational scope, role, and any permission rule that controls access.
Check how it should be accessed. An unlisted form may be available only through its direct link and may not appear in the forms list.
Review restrictions such as read-only mode, one response per user, or a previous submission.
After an authorised correction, ask the affected user to start a new session and verify the expected access route.
What should I check for Feedback?
Confirm that the feedback scope is enabled, uses the intended context, contains the required questions, and allows the affected role to submit feedback. A disabled or read-only scope can remain visible while preventing new submissions.
What should I check for forms and surveys?
Confirm whether the form is published, listed or unlisted, open during the intended period, and restricted to a particular audience. If it is unlisted, test the approved direct link rather than expecting it to appear in the main list.
What can an administrator do safely?
Correct only the scope, dates, publication state, or audience that has been approved for the process. Do not enable a module, change a questionnaire, add users to groups, reopen a period, import responses, or perform a mass action without the required authorisation.
When should I contact Support?
Contact Support when the feature is enabled, the item is published and open, and the user is inside the confirmed audience but access is still missing. Include the user identifier, module, questionnaire or form, scope, dates, publication state, access route, group or role, and any message displayed.
Continue troubleshooting
Feedback Scope Settings Reference: check context, permissions, read-only mode, and enabled state.
How to Create and Manage Feedback Scopes: create, edit, enable, or disable a feedback scope.
How unlisted forms and public URLs work: understand when a form is available only by direct link.