Evaluation - TouchPoints

Use touchpoints to follow one employee’s evaluation progress inside a cycle period, including status, manager ownership, delegation, and the linked goals and IDPs for that period.

What is a touchpoint?

On the GFoundry platform, you can set specific intervals, known as "touchpoint periods," for employees to review their objectives and individual development plans. During these periods, employees can also complete a form that serves as a roadmap for discussions with their managers. This structured approach allows for consistent and ongoing monitoring of employee performance.

Where do admins work with touchpoints?

On this page, you can manage Touchpoints, which are periods set by our support team. To request a new Touchpoint period, please contact our support team. Once a Touchpoint is created, you can go to the "Touchpoints" section in the back office to view the status of all open and closed Touchpoints.

For the user to access their Touchpoints, they have to navigate to the Evaluation page and from there to the Touchpoint page, here they will see the Touchpoint periods:

Which actions are available on a touchpoint?

After choosing the cycles and selecting the Touchpoint they will see the page below. There to submit the Touchpoint they have to complete the steps displayed in the small circles, in this case ("Set Goals for the next period" and "Set IDPS for the next period").

It's important to note that usually when creating a Smart Goal, the user will have a minimum and a maximum number allowed. If this requirement isn't met, he won't be able to submit the Touchpoint.

The same happens when the users create their IDPs, but in this case, they can divide them into the three categories.

After the user completes the requirement, they will be able to submit the Touchpoint to the manager. The manager can then Aprove, edit or delete the submitted Goals and IDPs, set user's exit risk values and submit the touchpoint.

How do touchpoints relate to goals and IDPs?

Touchpoints are usually tied to the employee’s commitments for the current or next period. In period-level screens, you may find actions such as Add Period Goals and Add Period IDPs, which let the admin seed or adjust the development items associated with that touchpoint. On the employee side, submission is typically blocked until the required goals or IDPs are complete according to the rules of that period. On the manager side, the submitted items can then be reviewed, edited, approved, or sent back as part of the touchpoint flow.

When should I change the touchpoint status?

Update the status when the evaluation phase has genuinely changed, not just because you need to inspect the record. The status is what other admins, managers, and reports may use to understand whether the touchpoint is still pending, in review, delegated, or complete. If the record looks blocked for the wrong manager, sync the manager first before changing status or delegating the evaluation.