How pulse and insight surveys work
Short surveys about your work open from your Home page. You answer one question per screen, and you find all your surveys in My insight surveys.
What is a pulse survey?
A pulse survey is a short, regular questionnaire about your work: your personal development, your workplace, your company's values and similar topics. If your company uses surveys, they reach you through your Home page. Surveys do not have their own item in the side menu.
Why did a survey open when I signed in?
When you have a survey to answer, your Home page opens it full screen as soon as it loads. Some surveys start with a welcome screen with the survey name and description. Start the survey from there.
Where do I find my surveys?
On your Home page, in the My insight surveys block. It shows up to three surveys and the status of each one.
Click See more to open the Insight surveys tab, with the full list under My Insight surveys.
Click a survey in the list to answer it.
What do Open, Available and Completed mean?
Open: you have not answered yet.
Available: you chose to answer later. You can complete it anytime.
Completed: you already answered.
How do I answer?
You see one question per screen, with a progress bar at the bottom.
Choose a value on the scale. If the question asks for text, click Click to insert text and write your answer.
When you choose a value, the survey moves to the next question on its own.
When you answer the last question, the survey is sent at once and closes.
Check each value before you click it. You cannot go back to a previous question, and there is no review step before the survey is sent.
Can I answer later?
Only if the survey allows it. In that case there is a button at the top of the survey to postpone it. The survey closes and stays in your list as Available. If you do not see that button, answer all the questions to finish the survey.
Can I add a comment to a question?
Only if the survey allows comments. In that case there is a button at the top of the survey to comment on the question you are seeing. A comment can have up to 1,000 characters.
Can I change my answers after sending?
No. When you open a completed survey from the list, you see your answers in read-only mode. Use the arrows to move between questions and close it when you are done.
Are my answers anonymous?
While you answer, the survey shows a message at the top saying that your answer is anonymous. The Pulse surveys tab, next to Insight surveys, explains what happens to your answers under What occurs with my survey responses?: each answer counts towards your team's collective score, the leadership team analyses those scores to improve your work environment, and your numerical feedback remains confidential.
If you do not see this
If your company does not use surveys, you do not see the My insight surveys block and no survey opens on your Home page.
If no survey opened, you may have nothing to answer right now.
Your company may use a different name for this area or place it elsewhere in the menu.
In the mobile app, surveys open from your Home page in the same way.
Related articles
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