A mission is a guided journey made up of milestones and objectives. Admins can create missions, organize the steps users complete, and track or manage mission progress after it is live.

A mission is a structured journey for users. It is made up of milestones, and each milestone can contain one or more objectives. Together, they define the actions users need to complete.

Missions are useful when you want to guide users through a longer path instead of a single isolated task, such as onboarding, certification journeys, adoption programs, or multi-step campaigns.

The mission journey is built with two core layers:

Milestones are the main stages of the journey.

Objectives are the individual actions that users complete inside each milestone.

Objectives can represent different types of platform activity, so a mission can combine learning, tasks, recognition, forms, or other actions into one guided path.

When you create or edit a mission, you can define its details and appearance. This includes the mission name, a thumbnail, and a background. You can also choose whether the thumbnail is visible in the mission popup.

Inside the mission journey, you can add milestones and objectives. For milestones, you can define the name, completion message, availability delay, and icon. For objectives, you can define the objective name, completion dialog, and the rule that determines when the objective is completed.

Use the Missions List to create and open missions. After creation, use Mission Details to review the journey, manage the mission lifecycle, and inspect mission-related progress.

If your tenant exposes mission reporting widgets, the Dashboard and mission detail views are the main places to review operational data.

From the mission list and mission details page, you can manage existing missions. Available actions can include duplication, deletion, report export, and mission reset actions.

Mission details can also show journey information, user progress, and reset options for participant data when that is needed operationally.

Use this article as the conceptual overview. Then move to the more specific article that matches your task: