Automation executions: monitor runs and statuses
See the execution statistics at the top of the Automations page, check the status of each run, and open the step-by-step details of a multi-step run.
Where do I see automation activity?
The top of the Automations page shows two statistics cards for your organization: Total Trigger Executions, with a daily chart, and Most Executed Tiggers, which lists the automations that ran most often. To see the history of a single automation, open it from the Platform Automations list. Its runs are listed in the Executions section, next to Automation Details.
What does each execution row show?
Each row shows the date of the run, the user it ran for (name and email), and the status. For older single-action automations, the row also summarizes what was done, such as the groups the user was added to or the career assigned. For multi-step automations, the row shows each pipeline step with its own status, and a View Details button.
How do I read execution statuses?
The status of a run can be:
Scheduled: the run is waiting for a later time, for example while a Delay step is counting down. Hover the label to see when it will continue.
Pending: the run has been created but none of its steps has started yet.
In Progress, Running, or Processing: the run is being executed.
Completed: the run finished successfully.
Failed: a step could not complete, so the run stopped.
Canceled: the run was stopped before it finished.
Unknown: the status could not be determined.
Each step inside a multi-step run has its own status: Waiting, Pending, Running, Completed, Error, Skipped (a previous step failed, so this one was not run), or Unknown.
What details can I see for a run?
On a multi-step run, select View Details to open the Execution Pipeline. It shows the user, the Triggered at, Scheduled at, Started at, and Completed at times, the Current Step, and the status of every step.
When an email or push notification step has run, the details show what was delivered: for Email sent, the recipient, subject, and body; for Push notification sent, the recipient, title, and body. If a step failed, the error is shown on that step.
Can I export the executions?
The Automations page does not currently offer an export of executions or of the statistics cards. If you need a report of automation runs, contact support.
Why is an automation not running?
Check the Status in Automation Details. A Disabled automation is never triggered. To turn it on, select Edit and switch on Enabled.
Check that the event actually happened for the users you expect, for example that they were added to the groups or teams set in the automation.
Runs that include a Delay step show as Scheduled until the delay has passed.